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ghd basket0item(s) - $0.00

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Q: How will I know when payment has been deducted?
A: Payment is automatically debited at the time of purchasing.

Q: What happens if a product is not available?
A: Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.

Q: What are your shipping costs?
A: Delivery and postage is free on all the orders.
The goods will generally be delivered within 12-24 hours of acceptance of the order. Orders could not be cancelled once the goods shipped. Please check with our shipping policy for more details.

Q: I have some problems when I am processing my order, what can I do?
A: Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full 'Billing Address'.
Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also affect an order processing.

Q: Will I need to sign for my order on delivery?
A: Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.
 
Q: How can I track my order?
A: We will email the tracking number once your product is dispatched, please check your email box frequently.

Q: How do I cancel my order?
A: Please email to us within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.

Q: What is your return policy?
A: Please contact our Customer Service Department via email within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

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